Angry customer because the purchase seems to have gone through, but it was actually declined because of an AVS or CVC hold.

Chargebacks

Understanding AVS & CVV Declines & Authorizations

Have you ever run a card, had it decline, yet it still shows up on a customer’s card statement? We often get questions from merchants, inquiring about a transaction that shows as declined at the payment gateway, yet the customer is calling asking: “Why was my credit card billed?” Let’s deep dive into the payment gateway so you can better communicate with your customers the reason for these holds.

10/07/2020 No Comments

Fraud & Risk Protection

Should I Require Pin Codes Or Signatures For Debit Card Transactions?

Opinions vary regarding whether PIN debit or signature debit transactions are the more cost-effective way of accepting customers’ debit card purchases, but the prevailing view seems to be that PIN debit is the less expensive option for merchants. The reality is a little more complicated than a simple either-or answer. Let’s dive in.

01/05/2020 No Comments

High Risk Payment Processing

Credit Card Processing In The American Territories, US Virgin Islands and British Virgin Islands

Table of Contents Credit Card Processing US Territories, US Virgin Islands (UVI) and British Virgin Islands (BVI) A merchant account gives you the power to

07/31/2019 No Comments

Fraud & Risk Protection

What is the Fido Alliance

What is the Fido Alliance? And Why Should I Care? How many accounts do you have that require a password to access? Email addresses, social

05/30/2019 No Comments

Chargebacks

What are Visa’s New Chargeback Rules for 2018?

Table of Contents What are Visa’s New Chargeback Rules for 2018? In April of this year, Visa launched a series of changes to the way

08/13/2018 No Comments

Chargebacks

How to avoid Merchant Account Terminations, Freezes and Holds

Table of Contents Best Practices to Prevent Merchant Account Terminations, Freezes and Holds For any business that accepts credit and debit card payments, keeping the

10/12/2017 No Comments

Payment Fraud After a Data Breach: Tools to Protect Yourself

Use Durango Pay Gateway to Protect Yourself from Data Breach Fraud Attempts Lately, it seems like data breaches are a common occurrence. There’s hardly a

09/21/2017 No Comments

Chargebacks

Verified by Visa And MasterCard’s: Chargeback Protection

Table of Contents Chargeback Protection With Visa and Mastercard Durango Merchant Services specializes in fraud prevention for small businesses, especially those that are high risk.

03/31/2016 No Comments