What Should I Do If My Shopify Merchant Account Is On Hold?
Typically your Shopify Payments account will be put on hold with no warning, email or explanation. You may wake up one day to the message “you are unable to receive payouts”. This can be frustrating and potentially livelihood-threatening. On the bright side, you likely will still be able to accept payments, you simply won’t be able to transfer them to your own bank account. In reality, any money you don’t have in your hand, isn’t really your money at all, so of course, accepting payments in this way isn’t helpful at all.
According to Shopify a hold can be put on your account for a whole host of reasons including identity verification, “risky” orders, unfulfilled orders, or violations of the terms of service. According to forums, Shopify will likely still bill you for the monthly fee even when your account is on hold. Ideally you would get someone on the phone to explain the exact reasons for the hold, but unfortunately this isn’t as easy as it sounds. Shopify Payments has no phone support.
Your best bet will be to email them for help at [email protected]. In the meantime, we recommend you proactively switch to a different payment provider. You will hopefully be able to resolve the issue with Shopify and receive your held funds. However, in the meantime you’ll be able to process with same day payouts. There are many eager processors that stand out as an alternative to processing with Shopify payments.
Durango Merchant Services As An Alternative To Shopify Payments
If you’re in a high risk industry, have been dropped by Shopify Payments, or would simply like to be proactive in protecting your processing system, you’ll want to find a dedicated high risk merchant account provider. Having an established high risk account helps to mitigate the risk of holds and freezes on your hard earned money. You’ll want to choose a processing partner that meets your needs, protects your business, protects your customers and understands your priorities.
Keep in mind that Shopify will charge an additional fee for the use of an outside payment processor. That being said, the promise of consistent processing and great customer service is worth paying a bit more for many merchants. There’s also a chance that a better processing rate with a high-risk specialized processor will help you break even from those additional charges.
For nearly two decades Durango Merchant Services has established a reputation of transparent pricing, fair rates, and PCI compliant processing. We provide a complete suite of tools to help your business grow including our top tips and tricks for mitigating fraud and chargebacks. Our team of experts are dedicated to above-and-beyond customer service to ensure you have the support that you need when you need it.