Visa Chargeback Reason Code 80: Incorrect Transaction Amount or Account Number

Visa chargeback reason code 80, known as “Incorrect Transaction Amount or Account Number,” is used when the cardholder disputes a transaction due to the transaction amount being incorrect or the transaction being posted to the wrong account number.

Key Details of Chargeback Reason Code 80

• Definition: The chargeback occurs because the cardholder claims that the transaction amount is incorrect or the transaction was processed to the wrong account number.
• Common Situations:
  • The transaction amount processed does not match the receipt or invoice provided to the cardholder.
  • A typographical error in the transaction amount during manual entry.
  • The transaction was processed to an incorrect account number due to data entry errors or system glitches.

Causes

1. Human Error: Mistakes in entering the transaction amount or account number.
2. System Errors: Software or hardware malfunctions leading to incorrect transaction data.
3. Merchant Miscommunication: Incorrect information provided to the payment processor.

Resolution Time Frame

• For Cardholders: Cardholders typically have 120 calendar days from the transaction processing date to file a dispute.
• For Merchants: Once a chargeback is received, merchants generally have up to 30 days to respond and provide evidence to refute the chargeback.

Preventing or Mitigating Chargeback Reason Code 80

To prevent or mitigate the risk of chargebacks due to incorrect transaction amounts or account numbers, merchants can implement the following practices:

1. Accurate Data Entry: Ensure that all transaction data, including amounts and account numbers, are entered accurately. Double-check entries before submission.
2. Employee Training: Train employees on the importance of accurate transaction processing and verification.
3. System Checks: Implement system checks and validations to detect and prevent errors in transaction amounts and account numbers.
4. Clear Communication: Ensure clear and accurate communication with customers regarding transaction details, amounts, and receipts.
5. Review and Reconciliation: Regularly review and reconcile transactions to identify and correct any discrepancies promptly.
6. Utilize Technology: Use point-of-sale (POS) systems and payment processors that offer features to minimize errors, such as automated amount verification and account number validation.