Visa chargeback reason code 73 is associated with transactions involving an expired card. This means that a transaction was processed using a credit or debit card that was no longer valid at the time of the transaction.
Causes of Chargeback Reason Code 73
- Expired Card Used: The primary cause is that the card used for the transaction had already expired at the time of processing.
- Merchant Negligence: The merchant failed to check the expiration date of the card before processing the transaction.
- Fraudulent Activity: In some cases, it might be related to fraudulent activities where an expired card is deliberately used.
Preventing or Mitigating Chargeback Reason Code 73
- Validate Expiration Dates: Ensure that your point-of-sale (POS) system or payment gateway is configured to automatically check the card’s expiration date before processing a transaction.
- Manual Checks: Train staff to manually verify the card’s expiration date if your business processes card-present transactions.
- Regular Updates: Keep your payment processing software updated to ensure it includes the latest security features and validation checks.
- Address Verification Service (AVS): Use AVS to add an additional layer of security, verifying the billing address provided by the customer against the address on file with the card issuer.
- Fraud Detection Tools: Implement advanced fraud detection and prevention tools that can help identify and prevent the use of expired cards.
- Customer Communication: If possible, notify customers before their card on file expires, prompting them to update their payment information.
