Visa chargeback reason code 70: Card Recovery Bulletin or Exception File

Visa chargeback reason code 70, “Card Recovery Bulletin or Exception File,” indicates that a transaction was processed on a card that had been listed in a Card Recovery Bulletin (CRB) or Exception File. Here’s a detailed breakdown of this chargeback reason code:

Causes

This chargeback occurs when a merchant accepts a transaction using a card that has been reported as lost, stolen, or otherwise compromised, and the card was listed in the Card Recovery Bulletin or Exception File. The card issuer disputes the transaction because it should not have been accepted.

Time Frame for Resolution

The time frame for resolving chargeback reason code 70 varies by region and specific Visa rules, but typically:

• The issuer must file the chargeback within 120 calendar days from the transaction processing date.

Prevention and Mitigation

To prevent and mitigate this type of chargeback, merchants can take the following steps:

1. Regularly Check for Updates:
   • Ensure your point-of-sale (POS) system regularly updates the Card Recovery Bulletin and Exception File.
   • Implement automated checks to verify card status against these lists before completing a transaction.
2. Train Staff:
   • Educate employees about the importance of checking cards against the CRB and Exception File.
   • Train staff to handle transactions where the card is flagged as compromised.
3. Use EMV Chip Technology:
   • Encourage the use of EMV chip technology, which provides better security than magnetic stripe transactions.
   • EMV transactions are less likely to result in this type of chargeback because the chip provides dynamic authentication data.
4. Implement Fraud Detection Tools:
   • Utilize fraud detection and prevention tools that can identify and block potentially fraudulent transactions.
   • Monitor transactions for suspicious activity and follow up on any alerts.
5. Communicate with Your Payment Processor:
   • Work closely with your payment processor to ensure you have the latest fraud prevention tools and updates.
   • Understand the specific steps and tools your processor offers to help prevent chargebacks.
6. Review Transactions Manually:
   • For high-value transactions, consider additional manual review processes.
   • Verify the cardholder’s identity through additional authentication methods if necessary.