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What Is The American Express Chargeback Reason Code C08 – Goods / Services Not Received or Only Partially Received
American Express chargeback reason code C08 – Goods / Services Not Received or Only Partially Received is used when a cardholder disputes a charge because they didn't receive the goods or services they paid for, or only got part of what was promised. This could happen if an order gets lost in transit or a service isn't fully completed. If you're a merchant dealing with this chargeback, you'll need to check your records, gather proof of delivery or service completion, and submit this evidence to American Express. The whole resolution process usually takes about 40 to 60 days, ensuring everything is reviewed thoroughly and fairly.
Common Causes Of American Express' C08 – Goods / Services Not Received or Only Partially Received
Non-Delivery: The cardholder ordered goods, but they never arrived.
Partial Delivery: The cardholder received only a portion of the goods or services they paid for.
Service Not Rendered: The cardholder paid for a service that was never provided or was only partially completed.
Example Scenario of C08 – Goods / Services Not Received or Only Partially Received
Imagine you run an online furniture store, and a customer orders a dining set but only receives the chairs. The table never arrives, and the customer contacts American Express to dispute the charge under reason code C08 – Goods / Services Not Received or Only Partially Received.
To handle this, you would review your shipping records, find the tracking information for the missing table, and submit this evidence to American Express. If the table was indeed not shipped, you would reship it to the customer and provide proof of this action.
Resolution Time Frame for American Express Chargeback Reason Code C08 – Goods / Services Not Received or Only Partially Received
The resolution time frame for American Express chargeback code C08 – Goods / Services Not Received or Only Partially Received typically follows a structured process. Here’s an outline of the typical timeline:
Chargeback Filing: When a cardholder disputes a transaction because they did not receive the goods or services, or only received part of what they paid for, American Express initiates the chargeback process. This usually happens shortly after the cardholder reports the issue.
Merchant Response Time: Once the chargeback is issued, the merchant is notified and given an opportunity to respond. American Express generally allows merchants up to 20 days to gather and submit evidence to support their case. This evidence might include tracking numbers, delivery receipts, service logs, and any communication with the cardholder.
Review and Decision: After the merchant submits their evidence, American Express reviews the information provided. This review period typically takes around 20-30 days. During this time, American Express assesses the validity of the merchant’s evidence and determines whether the chargeback should be reversed or upheld.
Final Resolution: The entire process, from the initial dispute to the final decision, can take anywhere from 40 to 60 days. If the merchant’s evidence shows that the goods or services were delivered as promised, the chargeback may be reversed. If the evidence supports the cardholder’s claim that the goods or services were not received or only partially received, the chargeback stands, and the cardholder keeps the funds.
How to Avoid Chargeback Reason Code C08 – Goods / Services Not Received or Only Partially Received
To minimize these disputes, consider these proactive measures:
Reliable Shipping: Use reliable shipping services and always provide tracking information to customers.
Clear Communication: Keep customers informed about their order status and any potential delays. Confirm service appointments and completion.
Accurate Records: Maintain thorough records of all transactions, shipments, and services provided to quickly verify and resolve any disputes.
How to Fix Chargeback Reason Code C08 – Goods / Services Not Received or Only Partially Received
If you receive a chargeback under code C08, here’s what you should do:
Review the Transaction: Verify your records to confirm whether the goods or services were delivered as promised. Check shipping logs, delivery confirmations, service logs, and any communication with the cardholder.
Gather Documentation: Collect all relevant documents that prove the delivery or completion of the goods or services. This might include tracking numbers, delivery receipts, signed service agreements, and communication with the customer.
Submit Evidence: Provide this evidence to American Express promptly. Clearly explain the situation and provide documentation showing that the goods or services were delivered or completed as agreed.
Resolve the Issue: If you find that the goods or services were not delivered or only partially delivered, communicate with the cardholder to resolve the issue, such as reshipping the missing items or completing the service. Provide proof of resolution to American Express.
