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Category: Frequently Asked Questions

Angry customer because the purchase seems to have gone through, but it was actually declined because of an AVS or CVC hold.

Understanding AVS & CVV Declines & Authorizations

Have you ever run a card, had it decline, yet it still shows up on a customer’s card statement? We often get questions from merchants, inquiring about a transaction that shows as declined at the payment gateway, yet the customer is calling asking: “Why was my credit card billed?” Let’s deep dive into the payment gateway so you can better communicate with your customers the reason for these holds.

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Credit card payment
Fraud & Risk Protection

Should I Require Pin Codes Or Signatures For Debit Card Transactions?

Opinions vary regarding whether PIN debit or signature debit transactions are the more cost-effective way of accepting customers’ debit card purchases, but the prevailing view seems to be that PIN debit is the less expensive option for merchants. The reality is a little more complicated than a simple either-or answer. Let’s dive in.

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Fraud & Risk Protection

What is the Fido Alliance

What is the Fido Alliance? And Why Should I Care? How many accounts do you have that require a password to access? Email addresses, social

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About Durango Merchant Services

Small Business Merchant Account

Table of Contents Small Business Merchant Account: Filtering Out the Noise In a consumer culture that sees fewer and fewer people carrying cash, preferring instead

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