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Category: Chargebacks

Friendly Fraud
Chargebacks

What is a Friendly Fraud Chargeback?

Table of Contents Introduction to Friendly Fraud What is a Friendly Fraud Chargeback? As an E-commerce merchant, you’ve probably encountered the term “friendly fraud” a

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Angry customer because the purchase seems to have gone through, but it was actually declined because of an AVS or CVC hold.
Chargebacks

Understanding AVS & CVV Declines & Authorizations

Have you ever run a card, had it decline, yet it still shows up on a customer’s card statement? We often get questions from merchants, inquiring about a transaction that shows as declined at the payment gateway, yet the customer is calling asking: “Why was my credit card billed?” Let’s deep dive into the payment gateway so you can better communicate with your customers the reason for these holds.

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