Change is constant, especially in the world of payment processing. Visa, one of the giants in the realm of payment networks, has initiated a game-changing program called Visa Compelling Evidence 3.0 (CE 3.0). This program aims to simplify the process of reducing chargeback rates and preventing revenue loss for merchants. The impact of CE 3.0,
Visa’s Chargeback Monitoring Program If you’re a merchant operating in the card-not-present space, you understand the critical importance of maintaining a low chargeback rate. However, what do you do when an unexpected surge in chargebacks lands you in Visa’s Chargeback Monitoring Program (VDMP)? In this comprehensive guide, we’ll explore the Visa Dispute Monitoring Program (VDMP),
What is a Friendly Fraud chargeback? As an E-commerce merchant, you’ve probably encountered the term “friendly fraud” a few times before, but may not be entirely certain what it entails. The term refers to fraudulent or inappropriate action taken by the legitimate cardholder, as opposed to traditional fraud which occurs when a thief illegally obtains
Can Chargebacks be Prevented in Real Time? One of the inevitable difficulties that comes along with accepting credit and debit transactions, particularly in an eCommerce setting, is the problem of chargebacks. When a cardholder disputes a charge on their card directly with their issuing bank, rather than contacting you as the merchant to resolve
What is a Friendly Fraud chargeback? As an E-commerce merchant, you’ve probably encountered the term “friendly fraud” a few times before, but may not be entirely certain what it entails. The term refers to fraudulent or inappropriate action taken by the legitimate cardholder, as opposed to traditional fraud which occurs when a thief illegally obtains
Have you ever run a card, had it decline, yet it still shows up on a customer’s card statement? We often get questions from merchants, inquiring about a transaction that shows as declined at the payment gateway, yet the customer is calling asking: “Why was my credit card billed?” Let’s deep dive into the payment gateway so you can better communicate with your customers the reason for these holds.
What are Visa’s New Chargeback Rules for 2018? In April of this year, Visa launched a series of changes to the way they handle chargebacks by their cardholders. Traditionally the rules governing chargebacks have significantly favored credit card holders over merchants, leaving business owners with few defenses against inappropriate chargebacks. However, recent changes made by
How to avoid Merchant Account Terminations, Freezes and Holds For any business that accepts credit and debit card payments, keeping the transaction processing pathways clear is just as important as making sure the front door of a brick-and-mortar shop unlocks in the morning. If your customers can’t make purchases, you don’t make money. Understanding the
Verified by Visa And MasterCard’s: Chargeback Protection Durango Merchant Services specializes in fraud prevention for small businesses, especially those that are high risk. Verified by Visa (VbV) and MasterCard’s SecureCode (3DS) is a PIN that cardholders use to verify the legitimacy of online transactions, similar to a PIN that is used with debit cards. This
Top 8 Ways to Prevent and Manage Chargebacks What is a Chargeback? A chargeback is the result of a dispute of a charge by the credit card holder. If the card issuing bank accepts the dispute, it will immediately refund the charge to the card holder then file the chargeback through the acquiring network
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